Privacy Policy | Geranium Street

Who We Are

This policy explains how Geranium Street USA, Inc., 426 Venture St, Escondido, CA 92029 (“Geranium Street,” “we,” “us”), collects, uses, and shares information when you visit geraniumstreet.com or contact us.

Information You Give Us

Contact details you enter in our forms: name, email address, phone number, and company
Project details: location, ZIP code or city, dimensions, square footage, timeline, project type, event date, and your message
Files you attach, such as photos, plans, or a design exported from our Living Wall Designer
The products in your quote cart when you send it to us
Appointment details you enter on our booking page
Anything else you choose to send us by email or phone

We do not collect payment card information on this website. The website does not take payment.

Information Collected Automatically

Analytics and ad measurement: We use Google Analytics and Google Ads conversion tracking. These record pages viewed, the referring page, device and browser type, approximate location derived from your IP address, cookie identifiers, and whether you clicked a phone number or submitted a form. We do not send your name, email, phone number, or message to Google Analytics or Google Ads.
Form context: When you submit a form we record the page you sent it from, the referring page, and any campaign (UTM) tags in the link you followed.
Hosting and security: Our host, Cloudflare, processes IP addresses and request data to serve the site and protect it from abuse. Some forms use Cloudflare Turnstile to tell people from bots.
Your browser: Your quote cart is stored in your own browser until you send it or clear it.

How We Use Information

To respond to your questions and prepare quotes
To supply, ship, and, in California, install the products you order
To schedule appointments you book
To send project updates and other messages about your request
To understand how the website is used and whether our ads lead to calls and quote requests
To keep the website secure and filter spam
To comply with legal obligations

Who We Share Information With

We do not sell your personal information for money. We share it only as needed with:

Service providers: Cloudflare (hosting, security, and bot checks), Google (analytics and ad measurement), Resend (delivering form submissions and confirmation emails), and Convex (storing booking requests)
Califauxscapes: our California installation division, for California installation projects
Suppliers and carriers: when needed to produce or deliver your order
Legal requirements: when required by law, regulation, or legal process, or to protect the rights, property, or safety of Geranium Street, our customers, or others
Business transfers: to a buyer or successor if our business, or part of it, is sold, merged, or reorganized

Cookies, Advertising & Do Not Track

Google Analytics and Google Ads set cookies to measure site use and ad results. You can block or delete cookies in your browser settings, and you can manage how Google uses your data for ads at myadcenter.google.com. We honor the Global Privacy Control (GPC) browser signal as a request to opt out of ad tracking (see Your Privacy Choices below). Our website does not respond to the older “Do Not Track” signal.

Your Privacy Choices

We do not sell your personal information for money. We do use Google Ads conversion tracking, which uses cookies to measure whether our ads lead to calls and quote requests. You can opt out of this ad tracking in two ways:

Turn on Global Privacy Control in your browser. When we detect it, the Google Ads tag does not load.
Use the button below. It turns off the Google Ads tag and Google’s ad-personalization signals in this browser. It is saved in your browser, so repeat it on each browser or device you use, and again if you clear your browser data.

How Long We Keep Information

We keep quote requests and project correspondence for as long as we need them to respond, complete and support your project, and meet tax and record-keeping obligations. Analytics data is kept according to our Google Analytics retention settings. You can ask us to delete your information at any time (see below).

Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee the security of information you send us. Please do not send sensitive information, such as payment card or government ID numbers, through our forms or by email.

Your Choices & Requests

You can ask us to tell you what personal information we hold about you, correct it, or delete it by emailing alext@geraniumstreet.com or calling (760) 978-7335. We may need to confirm your identity before acting on a request, and we generally respond within 45 days. We may keep information we are required to keep by law or need for tax, accounting, warranty, or dispute purposes. We will not treat you differently for making a request. California residents may have additional rights under California privacy law.

Other Websites

Our website links to other websites, such as Califauxscapes, Evergreen Event Rental, and social media. Their privacy practices are governed by their own policies, not this one.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Changes to This Policy

We may update this policy. Changes take effect when posted on this page with a new date at the top.

Contact Us

Questions about this policy or our data practices:
Geranium Street USA, Inc.
426 Venture St, Escondido, CA 92029
Phone: (760) 978-7335
Email: alext@geraniumstreet.com